Privacy Policy
Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information across all our platforms.
Last updated: January 20, 2024
Effective date: January 20, 2024
Our Platforms
This privacy policy applies to all Max-Rent.com services and applications:
Max-Rent.com Website
Our main web platform and dashboard
https://max-rent.com
Data Types:
- Account information
- Property data
- Booking details
- Analytics
- Communication logs
MaxRent Mobile App
iOS and Android mobile application
com.maxrent.owner
Data Types:
- Device information
- Location data
- Push notifications
- Camera/Photos
- Contacts
MaxRentTV App
Smart TV application for guest services
com.maxrent.tv
Data Types:
- Device identifiers
- Usage analytics
- Guest preferences
- Content viewing
- Network data
Information We Collect
Personal Information
- Full name and contact details
- Email address and phone number
- Billing and payment information
- Government-issued ID (for verification)
- Profile photos and avatars
- Communication preferences
Property & Business Data
- Property listings and descriptions
- Photos and virtual tour content
- Pricing and availability information
- Booking and reservation details
- Guest information and communications
- Financial transactions and reports
Technical Information
- IP addresses and device identifiers
- Browser type and operating system
- App usage patterns and analytics
- Location data (with permission)
- Cookies and tracking technologies
- API usage and integration data
Communication Data
- Messages between hosts and guests
- Customer support conversations
- Email communications
- Push notification interactions
- Review and rating content
- Marketing communication preferences
How We Use Your Information
Service Provision
Core Platform Services
- • Managing your property listings and bookings
- • Synchronizing data across booking channels
- • Processing payments and financial transactions
- • Facilitating communication between hosts and guests
- • Providing customer support and technical assistance
Mobile App Features
- • Push notifications for bookings and updates
- • Location-based services and property management
- • Camera access for property photos
- • Offline data synchronization
TV App Services
- • Guest welcome screens and information
- • Property amenity and service details
- • Local recommendations and entertainment
- • Emergency contact information
Business Operations
Analytics & Improvement
- • Analyzing usage patterns to improve our services
- • Generating insights for revenue optimization
- • Monitoring system performance and reliability
- • Conducting research and development
Marketing & Communication
- • Sending service updates and announcements
- • Providing educational content and tips
- • Personalizing your experience
- • Marketing relevant features and services
Legal & Security
- • Complying with legal obligations
- • Preventing fraud and abuse
- • Protecting user safety and security
- • Resolving disputes and enforcing agreements
How We Share Information
We Never Sell Your Personal Data
Max-Rent.com does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share data with trusted partners who help us provide our services:
- • Cloud hosting and infrastructure providers
- • Payment processors and financial institutions
- • Email and communication service providers
- • Analytics and monitoring services
- • Customer support platforms
Booking Channel Partners
We share necessary information with connected booking platforms:
- • Property details and availability
- • Pricing and booking information
- • Guest communication (when required)
- • Review and rating data
- • Compliance and verification data
Legal Requirements
We may disclose information when legally required:
- • Court orders and legal processes
- • Government investigations
- • Tax reporting obligations
- • Fraud prevention and security
- • Protection of rights and safety
Business Transfers
In the event of a business transaction:
- • Mergers and acquisitions
- • Asset sales or transfers
- • Bankruptcy or reorganization
- • Due diligence processes
- • Successor entity obligations
Your Privacy Rights
You have control over your personal information. Here are your rights and how to exercise them:
Access Your Data
Request a copy of all personal data we hold about you
Correct Information
Update or correct any inaccurate personal information
Delete Your Account
Request deletion of your account and associated data
Data Portability
Export your data in a machine-readable format
Restrict Processing
Limit how we process your personal information
Withdraw Consent
Opt-out of marketing communications and data processing
Data Security & Protection
Technical Safeguards
- • End-to-end encryption for data transmission
- • AES-256 encryption for data at rest
- • Multi-factor authentication requirements
- • Regular security audits and penetration testing
- • SOC 2 Type II compliance
- • GDPR and CCPA compliance measures
- • Automated threat detection and response
- • Regular security updates and patches
Organizational Measures
- • Employee background checks and training
- • Principle of least privilege access
- • Data processing agreements with vendors
- • Incident response and breach notification procedures
- • Regular privacy impact assessments
- • Data retention and deletion policies
- • Physical security controls for data centers
- • Business continuity and disaster recovery plans
Mobile & TV App Privacy
MaxRent Mobile App (com.maxrent.owner)
Permissions We Request:
- • Camera: For property photos and document scanning
- • Location: For property management and local services
- • Notifications: For booking alerts and updates
- • Storage: For offline data and photo storage
- • Contacts: For guest communication features
Data Collection:
- • Device identifiers and app usage analytics
- • Crash reports and performance data
- • Location data (only when permission granted)
- • Push notification interaction data
MaxRentTV App (com.maxrent.tv)
Information Collected:
- • TV device identifiers and model information
- • Network connection and IP address
- • App usage and interaction patterns
- • Content viewing preferences
- • Guest interaction data (anonymous)
Guest Privacy:
- • No personal guest data is stored on the device
- • All data is anonymized and aggregated
- • No recording or monitoring capabilities
- • Data is automatically cleared between stays
International Data Transfers
Data Processing Locations
Your data may be processed in the following regions:
- • Primary: United States (AWS US-East)
- • Backup: European Union (AWS EU-West)
- • Analytics: Canada (Google Cloud)
- • Support: United Kingdom
Transfer Safeguards
We ensure adequate protection through:
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by relevant authorities
- • Binding Corporate Rules (BCRs)
- • Certification schemes and codes of conduct
Data Retention
Retention Periods
Account information:Until account deletion
Booking data:7 years (tax requirements)
Communication logs:3 years
Analytics data:2 years (anonymized)
Support tickets:5 years
Marketing data:Until opt-out
Deletion Process
When you delete your account or request data deletion:
- • Immediate removal from active systems
- • 30-day grace period for account recovery
- • Permanent deletion from all systems
- • Backup data removed within 90 days
- • Legal hold exceptions may apply
- • Anonymized analytics may be retained
Contact Us & Policy Updates
Privacy Contact Information
Data Protection Officer
Email: privacy@max-rent.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, San Francisco, CA 94105
EU Representative
Max-Rent Europe Ltd.
Email: eu-privacy@max-rent.com
Address: 45 Privacy Street, Dublin, Ireland
Policy Updates
We may update this privacy policy from time to time. When we do:
- • We'll notify you via email for material changes
- • Updates will be posted on our website
- • In-app notifications for mobile users
- • 30-day notice period for significant changes
- • Version history available upon request
Current Version: 2.1
Last updated: January 20, 2024
Manage Your Privacy
Take control of your personal information with our privacy management tools.