Your Privacy Matters

We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information across all our platforms.

Last updated: January 20, 2024

Effective date: January 20, 2024

Our Platforms

This privacy policy applies to all Max-Rent.com services and applications:

Max-Rent.com Website

Our main web platform and dashboard

https://max-rent.com

Data Types:

Account information
Property data
Booking details
Analytics
Communication logs

MaxRent Mobile App

iOS and Android mobile application

com.maxrent.owner

Data Types:

Device information
Location data
Push notifications
Camera/Photos
Contacts

MaxRentTV App

Smart TV application for guest services

com.maxrent.tv

Data Types:

Device identifiers
Usage analytics
Guest preferences
Content viewing
Network data

Information We Collect

Personal Information

Full name and contact details
Email address and phone number
Billing and payment information
Government-issued ID (for verification)
Profile photos and avatars
Communication preferences

Property & Business Data

Property listings and descriptions
Photos and virtual tour content
Pricing and availability information
Booking and reservation details
Guest information and communications
Financial transactions and reports

Technical Information

IP addresses and device identifiers
Browser type and operating system
App usage patterns and analytics
Location data (with permission)
Cookies and tracking technologies
API usage and integration data

Communication Data

Messages between hosts and guests
Customer support conversations
Email communications
Push notification interactions
Review and rating content
Marketing communication preferences

How We Use Your Information

Service Provision

Core Platform Services

• Managing your property listings and bookings
• Synchronizing data across booking channels
• Processing payments and financial transactions
• Facilitating communication between hosts and guests
• Providing customer support and technical assistance

Mobile App Features

• Push notifications for bookings and updates
• Location-based services and property management
• Camera access for property photos
• Offline data synchronization

TV App Services

• Guest welcome screens and information
• Property amenity and service details
• Local recommendations and entertainment
• Emergency contact information

Business Operations

Analytics & Improvement

• Analyzing usage patterns to improve our services
• Generating insights for revenue optimization
• Monitoring system performance and reliability
• Conducting research and development

Marketing & Communication

• Sending service updates and announcements
• Providing educational content and tips
• Personalizing your experience
• Marketing relevant features and services

Legal & Security

• Complying with legal obligations
• Preventing fraud and abuse
• Protecting user safety and security
• Resolving disputes and enforcing agreements

How We Share Information

We Never Sell Your Personal Data

Max-Rent.com does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers

We share data with trusted partners who help us provide our services:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and monitoring services
• Customer support platforms

Booking Channel Partners

We share necessary information with connected booking platforms:

• Property details and availability
• Pricing and booking information
• Guest communication (when required)
• Review and rating data
• Compliance and verification data

Legal Requirements

We may disclose information when legally required:

• Court orders and legal processes
• Government investigations
• Tax reporting obligations
• Fraud prevention and security
• Protection of rights and safety

Business Transfers

In the event of a business transaction:

• Mergers and acquisitions
• Asset sales or transfers
• Bankruptcy or reorganization
• Due diligence processes
• Successor entity obligations

Your Privacy Rights

You have control over your personal information. Here are your rights and how to exercise them:

Access Your Data

Request a copy of all personal data we hold about you

Correct Information

Update or correct any inaccurate personal information

Delete Your Account

Request deletion of your account and associated data

Data Portability

Export your data in a machine-readable format

Restrict Processing

Limit how we process your personal information

Withdraw Consent

Opt-out of marketing communications and data processing

Data Security & Protection

Technical Safeguards

• End-to-end encryption for data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication requirements
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• GDPR and CCPA compliance measures
• Automated threat detection and response
• Regular security updates and patches

Organizational Measures

• Employee background checks and training
• Principle of least privilege access
• Data processing agreements with vendors
• Incident response and breach notification procedures
• Regular privacy impact assessments
• Data retention and deletion policies
• Physical security controls for data centers
• Business continuity and disaster recovery plans

Mobile & TV App Privacy

MaxRent Mobile App (com.maxrent.owner)

Permissions We Request:

• Camera: For property photos and document scanning
• Location: For property management and local services
• Notifications: For booking alerts and updates
• Storage: For offline data and photo storage
• Contacts: For guest communication features

Data Collection:

• Device identifiers and app usage analytics
• Crash reports and performance data
• Location data (only when permission granted)
• Push notification interaction data

MaxRentTV App (com.maxrent.tv)

Information Collected:

• TV device identifiers and model information
• Network connection and IP address
• App usage and interaction patterns
• Content viewing preferences
• Guest interaction data (anonymous)

Guest Privacy:

• No personal guest data is stored on the device
• All data is anonymized and aggregated
• No recording or monitoring capabilities
• Data is automatically cleared between stays

International Data Transfers

Data Processing Locations

Your data may be processed in the following regions:

• Primary: United States (AWS US-East)
• Backup: European Union (AWS EU-West)
• Analytics: Canada (Google Cloud)
• Support: United Kingdom

Transfer Safeguards

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Binding Corporate Rules (BCRs)
• Certification schemes and codes of conduct

Data Retention

Retention Periods

Account information:Until account deletion

Booking data:7 years (tax requirements)

Communication logs:3 years

Analytics data:2 years (anonymized)

Support tickets:5 years

Marketing data:Until opt-out

Deletion Process

When you delete your account or request data deletion:

• Immediate removal from active systems
• 30-day grace period for account recovery
• Permanent deletion from all systems
• Backup data removed within 90 days
• Legal hold exceptions may apply
• Anonymized analytics may be retained

Contact Us & Policy Updates

Privacy Contact Information

Data Protection Officer

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, San Francisco, CA 94105

EU Representative

Max-Rent Europe Ltd.
Email: [email protected]
Address: 45 Privacy Street, Dublin, Ireland

Policy Updates

We may update this privacy policy from time to time. When we do:

• We'll notify you via email for material changes
• Updates will be posted on our website
• In-app notifications for mobile users
• 30-day notice period for significant changes
• Version history available upon request

Current Version: 2.1

Last Updated: January 20, 2024

Manage Your Privacy

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