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Frequently Asked Questions

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Getting Started

How do I create my first property listing?

Navigate to Properties > Add New Property. Fill in the required information including property name, address, type, and amenities. You can then connect it to your preferred booking channels.

How long does it take to set up my account?

Account setup typically takes 15-30 minutes. This includes adding your properties, connecting booking channels, and configuring your preferences.

Do I need technical knowledge to use Max-Rent.com?

No technical knowledge is required. Our platform is designed to be user-friendly with intuitive interfaces and step-by-step guides.

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Integrations

How do I connect my Airbnb account?

Go to Integrations > Booking Channels > Airbnb and follow the OAuth connection process. You'll need your Airbnb host credentials and must have an active Airbnb listing.

Which booking platforms do you support?

We support 100+ booking platforms including Airbnb, Booking.com, Expedia, VRBO, Agoda, and many regional OTAs. Check our integrations page for the complete list.

How often does synchronization occur?

Synchronization happens in real-time. Changes to availability, pricing, or bookings are updated across all connected channels within seconds.

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Pricing & Billing

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Enterprise customers can also use invoicing.

Can I change my plan at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle, and we'll prorate any differences.

Is there a setup fee?

No, there are no setup fees. You only pay the monthly subscription fee for your chosen plan. We also offer a 14-day free trial.

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Technical Support

How do I troubleshoot synchronization issues?

First, check your integration status in the dashboard. If issues persist, try disconnecting and reconnecting the affected channel. Contact support if problems continue.

Can I export my data?

Yes, you can export your data anytime from Settings > Data Export. We support CSV, Excel, and JSON formats for properties, bookings, and financial data.

How do I reset my password?

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within a few minutes.

📱

Mobile App

Is there a mobile app available?

Yes, we have mobile apps for both iOS and Android that provide full property management capabilities including booking management, guest communication, and analytics.

Can I manage bookings from the mobile app?

The mobile app includes all core features: view bookings, update availability, communicate with guests, and access real-time analytics.

Do I need an internet connection to use the mobile app?

An internet connection is required for real-time synchronization. However, you can view cached data and the app will sync changes when connection is restored.

👤

Account Management

How do I add team members to my account?

Go to Settings > Team Management and click 'Invite Member'. You can set different permission levels for each team member based on their role.

Can I manage multiple properties?

Yes, our platform supports unlimited properties depending on your plan. You can manage all properties from a single dashboard with individual settings for each.

How do I cancel my subscription?

You can cancel your subscription anytime from Settings > Billing. Your account will remain active until the end of your current billing period.

Still need help?

Can't find what you're looking for? Our support team is here to help you succeed.